While MedStar Health previously had a platform available for clinicians to deliver scheduled outpatient video visits as needed, demand in February 2020 only required supporting about two scheduled video visits weekly. Suddenly, thousands of MedStar Health clinicians now needed an alternative pathway to care for patients who could not be seen in offices due to COVID-19 concerns.
To address this challenge at such an incredible scale and speed, within days the health system had to stand up a new telehealth system that offered rapid provider provisioning, onboarding and training, among other qualities.
Download our case study to find out how they did it, and see the specific immediate and long-term results they achieved.